• When sending a test fax from hPrint to our office's fax number, in-order-to verify the information on the fax  cover sheet, … a coversheet was not included in the message received.  Could you verify a fax coversheet is included on our faxes?
    • Because your organization is set-up to receive messages through HIE ... when you attempted to fax yourself, from hPrint, our system automatically converted your fax to an electronic message. Because the message sent electronically, versus fax ... a cover page was not included. Cover pages are not needed/included for electronic messages. For electronic messages, the receiving side has access to your message via HIE's secure portal. All related details for the message you sent (including sending office and comments in the message area) are visible.