when sending messages:



New: No one has opened a message(s)


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What this will replace in a paper world?


The phone call asking "Did you get the fax I sent?"


Opened: Someone has opened the message


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What this will replace in a paper world?


Verbal conformation from the receiving facility that the documents have been received and something is happening to process the documents/request

 

Pending: Something further is needed, the message was received but is still being processed


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What this will replace in a paper world?


Something further is needed to process the documents. I've either placed a sticky note or pages on a coworkers desk


Notified Sending: A message was provided to the office that Sent the message. Something further is needed from this office. 


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What this will replace in a paper world?
Calling the office that sent the document to you with further questions. "We received your referral but need a signed release form to process". This may be: Demographics, labs or a office note that is needed to process a referral/order

 

Notified Receiving: A message was provided to the office that Received the message. Something further is needed from this office.


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What this will replace in a paper world? 


Calling the office that you received documents from with further questions or to notify them something further is needed. "We received your fax but this isn't a patient of ours" or "This patient refused the referral and we could schedule them.


*Icons from madebyoliver