When receiving messages:



 

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New: No one (associated with your connected queue) has opened these messages


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What this will replace in the paper world?


Papers sitting on a fax machine


Opened: Someone has opened/viewed the message


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What this will replace in the paper world?

Grabbing papers off the fax machine to begin working them 


Pending: Someone has opened and is working a message


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What this will replace in the paper world?


Having a stack of faxes on your desk


Notified Sending: Something further is needed from the sending office to process a message


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What this will replace in the paper world?


Calling the sending office to request additional information


Notified Receiving: The sending office has responded to your question or needs something


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What this will replace in the paper world?

Receiving a call from the referring office


*Icons from madebyoliver