Define correct patient
When searching for a patient's records, it's important to verify you've located the correct patient. Accessing the wrong patient's information is not only a potential HIPAA violation, but could affect patient care.
While a patient's Last Name is all that's required, we recommend also including a First name and Date of Birth. On some occasions you'll notice that multiple patient's appear in your results. Because we can only combine patient info, from different sources, when their name, DOB, and SSN match, you'll need to dig a little further. Hovering over the first or last name will display the sources where records are available for. Verify you have the correct patient and facility before proceeding.