Define "Work Queue": Area(s) used to manage sent/received messages for an entire organization or department.
Deciding which queues you want to set up and the name(s) associated with each is very important. The key is to have the least amount of work queue that will still allow staff to work efficiently. Too many queues (or ones too specific) often encourage just moving messages around without actually getting work done.
Evaluate Current "Paper" Flow Around the Office
Key things to consider:
- Who acts as the "gate keeper" for incoming messages or faxes? This would be the person(s) who actively check the fax machine for new documents and begin to sort by department or provider.
- Do documents often need to travel between multiple departments or people before ending up in the EHR?
- Is there a separate department for medical records/scanning?
- Do providers need to approve records before they are scanned/imported into the chart?
- Do departments have specific names that are familiar to everyone that works there? So, if a queue was named "ABC Practice - Clinical Support" staff would know who works in this area.
How Many Queues?
|who can see/send to the work queue?||more details|
|Internal Queue(s)||Staff within an organization||Documents flow from one department to another in a paper world. With HIE, documents will move between internal work queues. HIE users, outside a organization, will not be able to send messages to these queues.|
Other HIE member facilities
|HIE member facilities can send messages/documents to your public queue, instead of sending to your fax #. HIE users inside and outside the organization can send messages to a public queue.