HIE Networks LLC

Setting up your Work Queues 3

• Deciding on Queue Names
• Adding Assignee's
• Associating Your Providers

Electronic User Registration 2

• Electronic User Registration via Registration Link
• Electronic User Registration via Account Designee Set Up/Sign Off

Forms for Staff 2

• Request a Form be Added to HIE
• Where to Find Available Forms

Email and Desktop Notifications 1

• Email Notifications

Workflow/Walkthru Videos 5

• Basic Inbound Workflow (Video)
• Basic Received Item WalkThru (PDF)
• Sending Outbound w/ hPrint
• Finding a Sent/Received Work Queue item
• Community Patient Search

For Staff 1

• General Use

For Admins 0

For Providers 0

Terminal Services / Citrix Environments 1

• Install hPrint in Citrix Environment

Locate and Run Reports 3

• Report Access
• Running a Report
• Types of Report Avaliable

Exporting Reports to Excel 0

Info Needed to Setup # 2

• Initial setup
• Porting versus Forwarding

Work Queue Setup 0

Keeping your Current #? 0

FAQ 1

• Fax coversheet

Starting the Software 2

• Login and Open hPrint
• Refreshing Recipient Dropdown

Capturing a Document 2

• From a Website
• From an EHR

Sending a New Office Message 5

• What is a Office Message?
• Sending to a Single Recipient
• Sending to a Multiple Recipients
• Manually Enter a Fax #
• Sending by Provider Name (Versus Organization Name)

Attaching Documents to an Existing Message 2

• What is a Work Queue Item?
• Attaching Document(s) to a Message

Importing Documents into your EHR 5

• Setting My EHR folder location
• What is batch download?
• Using batch download
• Marking a message for batch download
• Using my EHR folder

Transition of Care (TOC) 1

• Activate Transition of Care

FAQ 1

• hPrint FAQ

Attaching documents to a patient's record 1

• Uploading a document

Common errors 2

• Exception connecting to HIE Networks. Please check your log in information and internet connection ...
• Failed to queue the file

Sharing a secure-link 3

• What is a secure-link?
• Share a secure-link by eFax
• Process to access documents (for the receiving office)

My Dashboard Page 5

• What is it?
• Received Queue Stats
• Sent Queue Stats
• Active vs Completed Work Queue Stats
• Personal vs Office Stats

Patient Clinical Data Search 5

• What is patient search?
• Search for patient records
• Locating the correct patient
• Navigating the Patient's Records Page
• View/Download DICOM Images

Work Queue (Sent) 4

• Searching for Messages
• Checking Faxed Messages
• Changing Filters
• Difference between Faxed/Electronic Messages

Work Queue (Received) 1

• Inbound fax: Auto-sort

Messages (Sent) 0

Messages (Received) 0

New Office Message 0

Creating a Patient Referral 0

My Profile / Support 0

Sharing a secure-link 1

• Share a secure-link by email

General Questions 3

• What do the Message Statuses Mean?
• How do I Separate Pages in a PDF
• Faxing FAQ

ADT / Demographic 0

HL7 / Clinical 0

Website Security 1

• How Do I Know HIE's Website is Secure

Cerner 3

• Importing individual documents into Cerner Powerchart
• Batch download/import documents into Cerner
• Importing specific pages into Cerner

Allscripts 0

Nextgen 0

Secure Web Portal Updates - 7/10/2019 1

• Items Details Page Before and After Updates